Congratulations! Break out the confetti because you survived AEP! Take a moment to relax, but don’t pause for too long.
Now’s the time to ensure you have a clear way to track your business while continuing to help your clients into the new year. We’ve put together a few tips on how to wrap up your busy season.
Listen to this article:
Organize Your AEP Book
Start off by reviewing all of your submitted enrollments and make sure your files are in order. Choose a method of organization that will help you easily find the information you need.
Next, make sure to enter your AEP business data into a single tracking tool. You can choose from a simple Excel spreadsheet or customer relationship management (CRM) software. The information built into each record should include enough details to help you know what to expect for commission payout come January. CRMs come in many different formats and price points.
These are some of the fields we suggest to include in your personal tracker:
- Full member name
- Member date of birth
- Medicare ID number
- Member address
- Member phone number
- Carrier name
- Product selected
- Date the application was signed
- Date the application was submitted to the carrier
- Indicator of Replacement or New to Medicare (will determine the amount of commission owed)
- Amount of expected commission
Post-AEP Tip: Organize your AEP book of business into a single tracking tool.
Track Your AEP business
Once you’ve organized your book of business, you need to verify that each enrollment has been processed and you are listed as the agent of record. There are a few ways to accomplish this task:
Carrier Broker Portal
Some carriers offer an online business tracker. Make sure the information displayed matches the enrollments you’ve input into your CRM. If the carrier’s tracker is missing any enrollments, then submit an inquiry to the carrier. Many organizations offer an online help desk option which can save you time.
Carrier Broker Support Line
If a carrier does not offer an online service, you will have to call into their broker services department to inquire about each enrollment individually. This process can take a while, so pack some patience and count on waiting.
Ritter Carrier Pages
On our website’s carrier pages, you’ll find links to carrier website and contact information, including help desk numbers.
Post-AEP Tip: Verify that each enrollment has been processed and you’re listed as the agent of record.
January is a busy month for commission payouts, so make sure you don’t miss any notifications. Verify that your email and other personal information is on file with Ritter.
Use your personal tracker to compare paid policies. Missing commissions? Contact Ritter first and confirm each carrier’s process for missing commission inquiries. To help expedite the process, make sure you have access to the following policy information:
- Member name
- Medicare ID numbers
- Date of birth
- Policy number (if available)
- Date of application
- Product selected
Should you need to escalate an issue after attempting to resolve with the carrier (for commissions that Ritter does not pay), contact Ritter’s Broker Service Unit for additional resources in resolving disputed commissions. Always contact Ritter’s Commissions Department with all questions, issues, or disputes for commissions that Ritter pays.
Track your commissions so you know exactly what payments should be coming.
Don’t be left in the dark about your own book of business! Take the time now to make sure your files are complete and organized. You’ll save yourself time and stress in January by knowing what commission payments you should be expecting.